CounterPath Bria 4 Windows User Guide - Enterprise Deployments - Manual (Page 99)

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Diagnostics
If you have contacted CounterPath Customer Support in order to troubleshoot a problem, you may be asked to
generate a diagnostic log and send it to CounterPath.
Click
Select the problem you
are experiencing
Click to start logging
Click to close.
Perform the actions you
want to capture
When done, click Advanced Logging
again.
Click
Click to stop
logging
Then click to
send a log file.