HiRO H50188 - Manual (Page 71)

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WLAN ADSL2+ Router
1 Check the cable connections between the ADSL port and the wall jack. The DSL
LEDs on the front panel of WLAN ADSL2+ Router should be on.
2 Check that your VPI, VCI, type of encapsulation and type of multiplexing settings are
the same as what you collected from your telephone company and ISP.
3 Restart WLAN ADSL2+ Router. If you still have problems, you may need to verify
your VPI, VCI, type of encapsulation and type of multiplexing settings with the
telephone company and ISP.
I cannot get a WAN IP address from the ISP.
STEPS CORRECTIVE ACTION
1 The ISP provides the WAN IP address after authenticating you. Authentication may
be through the user name and password, the MAC address or the host name.
2 The username and password apply to PPPoE and PPoA encapsulation only. Make
sure that you have entered the correct Service Type, User Name and Password
(be sure to use the correct casing).
A.7 Internet Access
I cannot access the Internet.
STEPS CORRECTIVE ACTION
1 Make sure WLAN ADSL2+ Router is turned on and connected to the network.
2 If the DSL LEDs are off, refer to Section A.1.3.
3 Verify your WAN settings.
4 Make sure you entered the correct user name and password.
Internet connection disconnects.
STEPS CORRECTIVE ACTION
1 Check the schedule rules.
2 If you use PPPoA or PPPoE encapsulation, check the idle time-out setting.
3 Contact your ISP.
A.8 Remote Node Connection
I cannot connect to a remote node or ISP.
STEPS CORRECTIVE ACTION
1 Check WAN screen to verify that the username and password are entered properly.
2 Verify your login name and password for the remote node.
3 If these steps fail, you may need to verify your login and password with your ISP.