4 troubleshooting and maintenance – New Era NE-500 Multi-Phaser Programmable OEM Syringe User Manual

Page 48

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New Era Pump Systems Inc.

www.SyringePump.com

Model NE-500/NE-501 Multi-Phaser™

Publication #1200-02

43

09/18/14

RS-232 Network Secondary Cable
7 foot cable

Part #: CBL-NET-7

25 foot cable

Part #: CBL-NET-25

Cable to connect additional pumps, after the first pump, to the pump network.

USB to RS-232 Converter Cable
USB to RS-232 cable, software drivers on CD.

Part#:

CBL-USB232

Attached to the RS-232 Network Primary Cable, allows communication through a PC’s USB port.

10.3.4

Automation Cable: Special Communications Modes Control Cable

Part #: CBL-DUAL-3

Using two NE-1000 series syringe pumps, this cable either creates an automated, continuous operation
pumping system, whereby one pump is refilling while the other is dispensing, or creates a dual pumping
system, with both pumps operating in the same direction.

This cable is attached to two NE-1000 series syringe pumps via their RS-232 connectors. In this setup, with
the pumps configured for this operation, one pump acts as the Master controller. With the Master pump
programmed with a continuous infusion program, the other pump will always be pumping in the opposite
direction. With proper plumbing, this will create a continuous infusion system.

Alternatively, the pumps can be set to Dual Pump Mode, whereby the second pump will always follow the
program on the first pump, including starting, stopping, direction changes, and rate changes.

When either pump stops, for any reason, the other pump stops.

10.3.5

Valve Controller

Part# ADPT-VALVE-INTERFACE-1 (For one pump)
Part# ADPT-VALVE-INTERFACE-2 (For two pumps, includes CBL-TTL-1)

Provides a control interface for your electronic valves. Attach your electronic valves, and the interface will
control the activation of the valves. The 2 pump interface is used to create a continuous infusion/refill system.

10.3.6

Foot Switch

Part #: ADPT-2

Allows the pump to be operated from a foot switch. Attaches to the TTL I/O connector.

10.3.7

Firmware Upgrade

Part#: FW-1-NE500

Upgrades to the newest version of the firmware.

Part#: FW-1X-NE500

Gradient/Linear ramping for smooth gradients, plus other new program functions.

Part#: FW-1X2-NE500

Also expands the Pumping Program memory to 340 Phases.


Contact your dealer for this upgrade and to determine the current available version of the pumps internal
firmware.

10.4 Troubleshooting and Maintenance

Maintenance: Periodically, apply a small amount of all-purpose oil to the guide rods and grease to the drive
screw.

The mechanism should be kept clean to prevent impeded operation.

No other special maintenance or calibrations are needed

RS-232 Communications: If no RS-232 communications is possible or garbled responses are received from
the pump, check the following:

Verify the correct communications port and that the cable is attached to the "Computer" connection on the
pump.

If the Basic communications mode is used, check if the pump is in Safe communications mode. See section
8.3, “RS-232 Protocol”, for instructions on how to change the communications mode.

Verify the pump’s network address.

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