Sunnex TS2015W (Wall) - Manual (Page 13)

Sunnex Tristar Service & Installation Manual 13
REPAIR, REPLACEMENT OR REFUND, AS PROVIDED UNDER THIS LIMITED
WARRANTY, ARE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. IN NO EVENT
SHALL SUNNEX BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR TORT DAMAGES OR LOSSES, WHETHER TO PERSON OR
PROPERTY, INCLUDING DEATH, ARISING OUT OF OR RESULTING FROM ANY
BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY, OR ARISING OUT OF OR
IN CONNECTION WITH THE PRODUCT OR CUSTOMER’S USE OF THE PRODUCT,
EVEN IF SUNNEX IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY
EVENT, THE TOTAL LIABILITY OF SUNNEX TO YOU FOR ANY CAUSE
WHATSOEVER SHALL BE LIMITED TO THE PURCHASE PRICE YOU PAID FOR THE
PRODUCT. THIS LIMITATION SHALL APPLY REGARDLESS OF THE FORM OF
ACTION, WHETHER IN CONTRACT OR TORT (INCLUDING, WITHOUT LIMITATION,
NEGLIGENCE).
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL
OR CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY
NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL
RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO
STATE.
8.3 Claims Procedure.
(a) Customer must contact Sunnex at (800)-445-7869 with a request for warranty service or to
report a technical issue. Sunnex Technical Support will attempt to identify, diagnose and
resolve the reported problem via the telephone.
(b) If attempts by Sunnex to resolve a reported problem are unsuccessful, Customer will then
be provided with a Customer-specific Returned Merchandise Authorization number (“RMA”).
The RMA number must be noted on any correspondence to Sunnex and displayed
prominently on the outside packaging of any Product shipped to Sunnex.
(c) Within ten (10) days of receipt of the RMA number, Customer must ship the Product to
Sunnex at Customer’s expense (insuring the Product is recommended) in either its original
packaging or packaging affording an equal degree of protection, to Sunnex Inc. 3 Huron Drive,
Natick MA 01760, with a statement describing the problem in reasonable specificity. Proof of
purchase must be included to obtain warranty service. Sunnex will not be held responsible for
shipping damages that occur in transit. Any damage to the Product during shipping will not be
covered under this Limited Warranty and shall be subject to a service charge.
(d) Subject to the limitations specified herein, upon receipt, Sunnex will inspect the shipped
Product and, at its sole discretion, repair or replace the Product with the same or a like product
to the extent it does not conform to this Limited Warranty. In the event Sunnex, at its sole
discretion, opts to replace the Product, should said product be discontinued or no longer be
offered for sale by Sunnex, a like product in design and functionality will be provided to
Customer.
(e) Sunnex will ship the repaired Product or a replacement to Customer within ten (10)
business days after receipt from the date that Sunnex receives the Product. Standard
shipments to the Customer will be paid by Sunnex. Sunnex assumes no responsibility for
shipment delays by the carrier.
(f) If Customer requires warranty service to be provided in less than ten (10) business days,
but not less than three (3) business days, Sunnex will charge Customer an additional One
Hundred Dollars ($100.00) express handling charge per request for each Product.
8.4 Customer Responsibilities.
(a) To validated warranty customer is required to fill out online or provided warranty card.