BellSouth E911 - Manual (Page 65)

CG-EWCG-001 Wireless E911 Guide
Issue 3, January 6, 2004 TN Errors and Corrective Action
Table H Error Codes and Corrective Action (continued)
Error Code Error Message Occurs when. . . Corrective Action for . . .
735 Delete failed, record
in TN database has
same completion The incoming delete SOIR has a
completion date that is the same
completion date of the TN in the
database Determine the correct sequence of order
activity for the TN:
•
If the error record delete is correct,
resubmit D FOC SOIR with later
completion date
• If error record is incorrect, submit E
FOC SOIR to delete error record
738 MSAG update
caused a TN error This error is not generated as a result of
incoming SOIR but is generated when
INTRADO performs a MSAG update
that deletes the address shown on the TN
record Contact INTRADO Data Analyst for
resolution.
739 Invalid house
number format The incoming SOIR contain special
or invalid characters for an alpha or
alphanumeric house number Determine correct house number for TN
and resubmit correct SOIR
741 Update not allowed,
flagged for PS-ALI
/ PinPoint The TN on the incoming SOIR belongs
to a TN that is shown for a PS / ALI or
PinPoint PBX customer Submit E FOC SOIR to delete error
record
751 Invalid function
code The incoming SOIR contains an invalid
function code. Valid function codes are:
•
C = CHANGE
• D = DELETE
• I = INSERT
• E = DELETE ERROR
• U = UNLOCK
• M = MIGRATE
Resubmit the SOIR with valid function
code
752 Invalid company ID The incoming SOIR has an invalid
NENA ID Resubmit the SOIR with a valid NENA
ID
753 No record exists on
unlock The TN on the incoming unlock SOIR
does not exist in the TN database Determine if the correct TN was sent on
the error record:
•
If correct, submit IFOC SOIR for
TN and then resubmit U FOC SOIR
• If incorrect, submit E FOC SOIR to
delete error record
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