BellSouth E911 - Manual (Page 72)

Wireless E911 Guide CG-EWCG-001
PSAP Inquiries Issue 3, January 6, 2004
- continued -
6. Date Returned Enter the date the Inquiry was returned to the originator
7. Response Code Enter the appropriate response code as follows:
•
Trouble Cleared, Enter date
• No trouble found
• Referred to repair
7.4 Inquiry Flow
Inquiry Forms that involve the "Database Reason For Inquiry" will be forwarded to the Carrier for
investigation and resolution. The inquiry form should be logged by the wireless carrier and the disposition
noted. A PSAP Inquiry Log form and instructions are provided in this tab. Once the inquiry has been
resolved, it should be returned to the originator. Inquiries received from INTRADO should be returned to:
FAX: 888-778-7876
INTRADO, Inc.
BellSouth NDSC
1601 Dry Creek Drive
Longmont, CO 80503
7.5 Investigation Procedures
7.5.1 ALI Record Not Found
The Carrier should investigate to determine why the pseudo-ANI record is not in the database. If the TN is
found on the NRF Report, check to see if the TN is a valid pseudo-ANI number. If valid, a SOIR should
be sent to insert the pseudo-ANI TN record. If it is determined that the TN record is in the error file, a
corrective SOIR should be sent to resolve the error. Once resolved, check action: "Trouble cleared as of
(enter the date) and return the form to the originator.
7.5.2 Wrong ALI Display Of:
The E911 Customer will complete the "Should Be" section detailing correct information on the
E911 Inquiry form, when the ALI displays incorrect information. The Carrier should investigate the
discrepancies and make the appropriate database updates as described below.
7.5.3 Address — Community — Location
Investigate as necessary with the E911 Customer to determine the correct address including a check for
MSAG validity. Update the address information for the pseudo-ANI record by submitting a corrected
SOIR with the valid information. Once resolved, check action: "Trouble cleared as of (enter the date)" and
return the inquiry to the originator. If no change is needed to the pseudo-ANI TN record, check action:
"Investigation Completed. No action required as of (Enter the date)" and return the inquiry to the originator.
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