BellSouth E911 - Manual (Page 66)

Wireless E911 Guide CG-EWCG-001
TN Errors and Corrective Action Issue 3, January 6, 2004
Table H Error Codes and Corrective Action (continued)
Error Code Error Message Occurs when. . . Corrective Action for . . .
754 No record exists on
lock The TN on the incoming Migrate SOIR
does not exist in the database. Determine if the error record TN is valid:
•
If error record TN is valid, no action
is necessary. Processing in the TN
database will change the M FOC to
an I FOC and insert the record.
• If the error record TN is invalid,
resubmit a E FOC SOIR to delete
the error record
755 Unable to migrate
locked record The TN in the database for the incoming
Migrate SOIR shows a locked status Determine if the error record TN is valid:
•
If valid, contact the donor company
to issue an unlock SOIR. The error
record will process once the unlock
SOIR is received.
• If the error record TN is invalid,
resubmit a E FOC SOIR to delete
the error record
756 Company code
mismatch on change The NENA ID on the incoming C FOC
SOIR does not match the NENA ID of
the TN record in the database Determine if the error record NENA ID
is valid:
•
If valid, contact the donor company
to issue an unlock SOIR and
resubmit the SOIR as a M FOC with
the appropriate changed data
• If the error record NENA ID is
invalid, resubmit a E FOC SOIR to
delete the error record
757 Company code
mismatch on delete The NENA ID on the incoming D FOC
SOIR does not match the NENA ID of
the TN record in the database Determine if the error record NENA ID
is valid:
•
If valid, contact the donor company
to issue an unlock SOIR and
resubmit the SOIR as a M FOC
to migrate the record and the a
subsequent D FOC to delete the TN
record
• If the error record NENA ID is
invalid, resubmit a E FOC SOIR to
delete the error record
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