Beyonwiz DP-S1 - Manual (Page 117)

Troubleshooting Guide
107
network are configured correctly to connect
with another network device.
I can’t connect to
my network via
W-LAN
z
Have the W-LAN antennas been connected
correctly to the screw-type antenna connectors
at the rear of the product?
z Have the W-LAN settings been correctly
configured in the product’s Setup Menu?
(Setup\Network\Setting)
z
Check to ensure that the wireless devices on
your network are configured correctly to
connect with another wireless device.
CD/DVD discs do
not play correctly
z Has a compatible-format disc been inserted
into the DVD drive?
z Check to see if the disc is scratched or needs
cleaning.
z
Is the product positioned on a vibrating
surface?
EPG data is not
present in the
Guide, or the EPG
data in the Guide is
incorrect for my
region
z
Do you have an account subscription with an
EPG data provider? (eg. Ice TV)
z Check with your provider to ensure that your
account subscription is current and that your
account is correctly configured for your region.
z
Have you correctly configured the product with
your provider’s account subscription details?
(Setup\Network\Ice Guide)
z Is the product correctly configured and
connected to a wired or wireless network
device that can regularly access the internet to
receive EPG data from your provider?
The picture looks
squashed or
too wide
z
Check if the product has been configured to
display the correct TV Aspect Ratio.
(Setup\Configuration\A/V Output)
z
Check if the TV has been configured to display
the correct TV Aspect Ratio. (see your TV user
guide for information)
Unable to access
Setup Menu
options
z
Check if system settings on the product have
been locked with a PIN.
(Setup\Miscellaneous\Access Control)
Unable to use “trick
mode” functions
with live TV
z
Check if Time Shift is enabled.
(Setup\Miscellaneous\Preferences)
z Ensure the Time Shift buffer contains enough
data to execute the desired function.
Unable to play
media files
z Check if the media files are in a format that is
supported by the product.
z
Check if the media files are playable on
another device or if there may be some issue
or error with the actual media files.
z If the media files are stored on a disc, check if
the disc is scratched or needs cleaning.