Apricorn EZ Gig IV Cloning Software with Data Select for Windows - Manual (Page 24)

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FAQs
Load errors
During the start of the program, before EZ Gig is loaded itself, a message
and a progress bar will appear on the boot screen. In case of an error, one
of the following error codes will be indicated here.
Error #5002 and ‘Disk error’
This error will be displayed if the boot medium is not readable when
booting the program. The error is reported by the BIOS of the computer
and points to a defective data carrier or a problem with the used boot
drive. In many cases, in particular when booting from a floppy disk, an
incompatibility between drive and data carrier is the cause. Principally
this problem can be fixed. Please try the following steps, at best in the
indicated order:
Try again to boot the program, perhaps with/without cold start.
•
Create once again a bootable disk (page 7).
•
Floppy disk: format the floppy disk (no quick format) before •
creating a new one.
Floppy disk: use another floppy disk. •
Use (if possible) another boot drive.
•
NOTE: If you didn’t receive EZ Gig as an installation package but on a
bootable disk and if a disk shows this problems also after multiple trials on
different devices, please contact Support.
Keyboard and mouse
EZ Gig supports keyboards and mice with PS/2 standard or USB
connector. This also includes many wireless mice, given they are
connected as a true USB device. Input devices connected with Bluetooth
are currently not supported. In this case, please connect a separate USB
device. If keyboard or mouse (or both) do not function with EZ Gig, this is
usually due to a wrong legacy emulation setting in BIOS setup. On most
computers, you can fix this problem by changing (activating or deactivating,
depending on the current setting) the emulation for PS/2 devices in BIOS
setup. Please consult your computer manual on how to change this setting
since it may be named differently according to the respective BIOS. In
most of the cases, you can find it under the name USB Legacy Support or
USB Keyboard Support (often under Integrated Peripherals or Advanced
Options).