FORD 2014 Focus v.1 - Manual (Page 366)

TROUBLESHOOTING
Your SYNC system is easy to use. However, should questions arise,
see the tables below.
Use the website at any time to check your phone’s compatibility,
register your account and set preferences as well as access a
customer representative via an online chat (during certain hours).
Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or
www.syncmaroute.ca for more information.
Phone issues
Issue Possible cause(s) Possible solution(s)
Excessive
background noise
during a phone
call. The audio control
settings on your
phone may be
affecting SYNC
performance. Review your phone’s user guide
regarding audio adjustments.
During a call,
I can hear the
other person but
they cannot hear
me. Possible phone
malfunction. Try turning off the device,
resetting the device, removing
the device’s battery, then trying
again.
SYNC is not able
to download my
phonebook.
• This is a
phone-dependent
feature, OR
• Possible phone
malfunction. • Go to the website to review
your phone’s compatibility.
• Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
• Try pushing your phonebook
contacts to SYNC by using the
Add Contacts feature.
• Use the SYNCmyphone feature
available on the website.
SYNC® 365
2014 Focus (foc)
Owners Guide gf, 1st Printing, October 2012
USA (fus)