FORD 2002 Explorer v.2 - Manual (Page 216)

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GETTING ROADSIDE ASSISTANCE
To fully assist if you should have a vehicle concern, Ford offers a
complimentary roadside assistance program. This program is separate
from the New Vehicle Limited Warranty. The service is available:
• 24–hours, seven days a week
• for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
• changing a flat tire
• jump-starts
• lock-out assistance
• limited fuel delivery*
• towing of your disabled vehicle to the nearest Ford dealership, or your
selling dealer if within 25 kms (15.5 miles) of the nearest Ford
Dealership (one tow per disablement). Even non-warranty related
tows, like accidents or getting stuck in the mud or snow, are covered
(some exclusions apply, such as impound towing or repossession).
* Canadian customers refer to your Roadside Assistance supplement
for exact fuel amounts.
Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1–800–241–3673; Lincoln vehicle customers call 1–800–521–4140.
Canadian customers who require roadside assistance, call 1–800–665–2006.
If you need to arrange roadside assistance for yourself, Ford will
reimburse a reasonable amount. To obtain reimbursement information,
U.S. Ford or Mercury vehicles customers call 1-800-241-3673; Lincoln
vehicle customers call 1–800–521–4140.
Canadian customers who need to obtain reimbursement information, call
1–800–665–2006.
Roadside emergencies
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