FORD 2001 Mustang - Manual (Page 213)

GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have
authorized dealerships to service your vehicle. It is
preferred that you return to the Ford dealer where
your vehicle was purchased when warranty repairs
are needed. However, you may also take your vehicle
to another Ford Motor Company or Ford of Canada
dealership authorized for warranty repairs. Certain
warranty repairs require special training though, so
not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty
repair needed, the vehicle may need to be taken to
another dealer. If a particular dealership can not
assist you, then contact the Customer Relationship
Center.
If you have questions or concerns, or are unsatisfied
with the service you are receiving, follow these
steps:
1. Contact your Sales Representative or Service
Advisor at your selling/servicing dealership.
2. If your inquiry or concern remains unresolved,
contact the Sales Manager or Service Manager at the
dealership.
3. If the inquiry or concern cannot be resolved at
the dealership level, please contact the Ford
Customer Relationship Center.
Ford Motor Company and Ford of Canada
dealerships also carry quality parts and accessories,
providing you with equipment reliability.
Customer assistance
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