FORD 2001 Mustang - Manual (Page 216)

THE DISPUTE SETTLEMENT BOARD
(U.S. ONLY)
The Dispute Settlement Board is:
• an independent, third-party arbitration program
for warranty disputes
• available free to owners and lessees of qualifying
Ford Motor Company vehicles
The Dispute Settlement Board may not be available in
all states. Ford Motor Company reserves the right to
change eligibility limitations, modify procedures
and/or to discontinue this service without notice and
without incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance concerns as on Ford and Lincoln
Mercury cars and Ford and Lincoln Mercury light
trucks which are within the terms of any applicable
written new vehicle warranty are eligible for review,
except those involving:
• a non-Ford product
• a non-Ford dealership
• sales disputes between customer and dealer
except those associated with warranty repairs or
concerns with the vehicle’s performance as
designed
• a request for reimbursement of consequential
expenses unless a service or product concern is
being reviewed
• items not covered by the New Vehicle Limited
Warranty (including maintenance and wear items)
• alleged personal injury/property damage claims
• cases currently in litigation
• vehicles not used primarily for family, personal or
household purposes (except in states where the
Dispute Settlement Board is required to review
commercial vehicles)
Customer assistance
216