Cisco OL-4660-01 - Manual

C H A P T E R
4-1
Cisco CallManager Features and Services Guide
OL-4660-01
4
Cisco Call Back
The Cisco Call Back feature allows you to receive call back notification on your
Cisco IP Phone when a called party line becomes available. To receive call back
notification, a user presses the CallBack softkey while receiving a busy or
ringback tone. You can activate call back notification on a line on a
Cisco IP Phone within the same Cisco CallManager cluster as your phone. You
cannot activate call back notification if the called party has forwarded all calls to
another extension.
This chapter provides the following information about Cisco Call Back:
• Introducing Cisco Call Back, page 4-2
• System Requirements for Cisco Call Back, page 4-8
• Interactions and Restrictions, page 4-9
• Installing and Activating Cisco Extended Functions for the Cisco Call Back
Feature, page 4-10
• Configuring Cisco Call Back Feature, page 4-11
• Providing Information to Users for Cisco Call Back Feature, page 4-16
• Troubleshooting Cisco Call Back Feature, page 4-16
• Where to Find More Information, page 4-16