Sony SPP-A967 - Manual (Page 25)

Troubleshooting (continued)
48"
Symptom Remedy
The handset does not ring
when calling from the base
unit. Set the RL\G switch to 0\.
You cannot hear anything from
the speaker. Use the VOLUME control on the base unit to increase
the speaker v olume.
No time stamp is heard. Make sure the day and time are set (page 26).
1 he day and time may haye been cleared due to a
power interruption. Set them again (page 26).
'i OLI cannot record the greeting
properly. Keep your message between two seconds and tour
minutes.
Make sure you speak about 12 indies (30 cm) avwiv
from the microphone when recording.
|¡ The phone does not record
K messages Check the answering mode. The phone cannot record
messages in AN.N ONLY mode (page 30).
Vlake sure that the memory is not full. When the
remaining recording area is less than one minute, the
phone switches to ANN ONLY mode automatically.
The phone does not record a message that is shorter
than two seconds
Hi en if the me.s.sage is longer than four minutes, the
phone only records up to four minutes.
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The phone does not accept vour
remote ID code (security code). Make sure you call from a touch-tone phone.
Make sure you entered your remote ID code (security
code) within two seconds after you ha\ e entered Lft3i,
You hear error beeps when you
enter your remote ID code
(security code). .Make sure the remote ID code (security code) is
correct.
A long confirmation beep does
not sound when you enter your
remote ID code (security code). Enter your remote ID code (security code) while the
greeting is being pilayed back.
Make sure you are calling from a touch-tone phone.
The caller's name and/or
phone number does not appear
on the display.
u
Make sure you have subscribed to Caller ID service.
Caller ID .service ma\' not work when the phone is
connected to a Private Branch Exchange (PBX).
Make sure that the handset is on the base unit or the
Rl.NC, switch is set to ON (page IS)
The call is made through company which does not
offer Caller ID serv ice. "C3L P OT .-\RE.A ' will appear
on the display.
Ihe call was "blocked." "PRI\'.\TE" will appear on
the display.
You answered the call while "TpiRINK il\CT*"is
displayed. Be sure to ansu er after the Caller 113 data is
displayed.
The caller's name and/or
phone number cioes not appear
on the display during call
waiting. Make sure you have subscribed to "Caller ID with
Visual Call Waiting" service (see page 44).
Make sure nobody is talking on another phone on the
same telephone line.
Additional Information
Symptom Remedy
d ou cannot dial the number
from the Calk’r ID list.
Make sure you I'litered vour area code correctly
(page II).
You mav need to change the number of digits ot the
phone number (page 43).
This function may not work when the phone is
connected to a Private Branch Exchange (PBX).
The memorv' match function
does not work. If the call is from an office which uses multiple lines,
the phone number may not match the number you
put in the memorv.
It you stctred the phone number with an outside line
access digit in the Phone Directory because the phone
is connected to a Private Branch Exchange (PBX), the
phone number will not match the Caller ID data.
The Cl LARGE lamp does not
light up when you place the
handset to charge.
Wipe the charge terminals ot the base unit and the
handset with a soft cloth for better contact of the
charge terminals.
Make sure the handset Is placed on the base unit
piroperlv.
The battery duration is short. The battery pack was charged less than 12 hours (due
to power failure, etc.).
The usable life of the battery has expired and needs
repilacement.
Note
II any ot the remedy did not work, there mav be sonu'thing wrong with the
handset. Replace the handset on the base unit, then pick it up and try again. If the
handset is on the base unit, pick up the hancLset and replace it again.
Message number indication
The message number indicator on the base unit shows the following information.
When the counter shows It means
Number .NumbkT ol me'>S(iges nol \'et plaveui back. The indicali>r
shows up tc) messages. After that, ’ flashes to tell
YOU that there are l(K) or more messages.
Flashes when the dav and time is cleared due to a powe''
interruption, or when wui connect the base unit to the
/\C tiutlet tor the first time (pages 7 and 27).
The announcement (ml\ mode is >eh‘eted (page ti I],
The recording area is full. Erase unnecessary message:'
(page .22),
Additional Intormation