Kontron PCI-761 - Manual (Page 86)

16. Technical Support PCI 761 – User’s Guide (V1.01)
84 www.kontron.com
16.
Technical Support
For technical support, please contact our Technical Support department.
German headquarter Hotline:
TEL:
(+49) 8165-77 112
FAX: (+49) 8165-77 110
E-mail: [email protected]
Make sure you have the following on hand when you call:
• the unit part id number (P/No #),
• and the serial number (S/No #) of the unit (provide the serial number found on the label, placed on the rear side of
the board).
Be ready to explain the nature of your problem to the service technician.
If you have any questions about Kontron Embedded Computers or our products and services, you may reach us at the
aforementioned numbers, or at:
www.kontron.com or by writing to:
Kontron Embedded Computers GmbH
Oskar von Miller-Str. 1
85386 Eching
Germany
16.1. Returning Defective Merchandise
Before returning any merchandise please:
1. Download the form for returning a device with an RMA No. [RMA (Return of Material Authorization)] from our website
www.kontron.com / Support /RMA Information; contact our Customer Service department to obtain an RMA No.:
Fax: (+49) 8165-77 412
e-Mail: [email protected]
2. Ensure that you have received an RMA No. from Kontron Customer Services before returning any device. Write this
number clearly on the outside of the package that you are sending to us.
3. Describe the fault that has occurred.
4. Please provide the name and telephone number of a person we can contact to obtain more information, where
necessary. Where possible, please enclose all the necessary customs documents and invoices.
5. When returning a device:
• Pack it securely in its original box.
• Enclose a copy of the RMA form with the consignment.
Corporate Offices
Europe, Middle East & Africa
Oskar-von-Miller-Str. 1
85386 Eching/Munich
Germany
Tel.: +49 (0)8165/ 77 777
Fax: +49 (0)8165/ 77 219
[email protected]
North America
14118 Stowe Drive
Poway, CA 92064-7147
USA
Tel.: +1 888 294 4558
Fax: +1 858 677 0898
[email protected]
Asia Pacific
17 Building,Block #1,ABP.
188 Southern West 4th Ring
Beijing 100070, P.R.China
Tel.: + 86 10 63751188
Fax: + 86 10 83682438
[email protected]