Sage Barista Express BES870UK User Manual
Page 31
30
troUBlESHootIng
ProBlEm
PoSSIBlE CaUSES
WHat to do
Coffee is too cold.
•
Cups not preheated.
Preheat cups. Refer to
‘Pre-Warming The Cups’,
page 17.
•
Milk not heated enough
(if making a cappuccino
or latté).
When the base of the jug
becomes too hot to touch
this is when the milk
is heated at the correct
temperature. Refer to
‘Texturing Milk’, page 19.
no crema.
•
Coffee is not tamped
firmly enough.
Refer to ‘Coffee Dose and
Tamping’, page 18.
•
Coffee grind is too
coarse.
Ensure you use a suitable
espresso grind. Refer to
‘Setting The Grind Size’
on page 11 and 17.
•
Ground coffee is not
fresh.
Change old beans with
fresh roasted or pre-
ground. Ground coffee
should not be kept for
longer than a week.
•
Filter holes are blocked.
Use the fine pin on the
cleaning tool to clear the
holes. Refer to ‘Cleaning
The Filters’, page 25.
machine is making
pulsing/pumping sound
while extracting coffee or
steaming milk.
•
The machine is
carrying out the normal
operation of the 15 bar
pump.
No action require as this is
the normal operation of
the machine.