ThingMagic Universal Reader Assistant 2.6 - Manual (Page 34)

Troubleshooting
Universal Reader Assistant v2.6 User Guide 34
1. Transport Logging : Follow the steps to collect transport logs.
2. Collect the Error Log saved in [Windows Start menu] | Documents | URA |
tmrlog_[timestamp].txt
3. Reader Serial Number: See the 2d barcode label.
4. Reader Diagnostics
5. Boot Logs (if using a networked reader): Follow the process for collecting
boot logs described in the hardware user guide, reboot the reader and save the
full output from the console.
6. Physical Configuration: any details available about the number and types of
antennas connected, cables used, power supply, etc. and tags being used.
7. Environment: any details about the physical environment the M6 and Astra-EX
is being used/tested in. Temperature, humidity, vehicle mounted, office, etc.