Cisco UNIFIED OPERATIONS MANAGER OL-19470-01 - Manual (Page 21)

13-21
User Guide for Cisco Unified Operations Manager
OL-19470-01
Chapter 13 Generating Audio Phone and Video Phone Reports
Using Audio Phones and Applications Reports
Tracking Phone Outage Status when a Cisco Unified Communications Manager Is Down
If a Cisco Unified Communications Manager that is configured with a backup goes down, audio phones
and video phones fail over to the backup Cisco Unified Communications Manager. Operations Manager
stores audit records for the phones that register with the backup and these status changes are included in
IP Phone Outage Status and Video Phone Status Changes reports.
Operations Manager does not store audit records in the following cases:
• An entire Cisco Unified Communications Manager cluster goes down.
• A Cisco Unified Communications Manager for which a backup is not configured goes down.
Therefore, status changes for the phones registered to Cisco Unified Communications Managers in these
situations are not included in IP Phone Outage Status and Video Phone Status Changes reports.
Note During the time that Cisco Unified Communications Manager is down, affected phones are listed on the
IP Phone Outage Status Monitoring Dashboard where they remain for a minimum of 24 hours. See
Getting Phone Alert Details, page 5-4 .
Using the IP Phone Move Report
The IP Phone Move report displays IP phones that have moved, including details about the phone before
and after the move. The IP Phone Move report shows the time at which the IP phone move was detected,
and not the time at which the move occurred.
Information for the IP Phone Move report is gathered every 5 minutes by IP Phone Movement Tracking
(see
Understanding IP Phone Movement Tracking, page 13-28 ). IP Phone Movement Tracking checks
all the switches and Cisco Unified Communications Managers, identifies the list of changes, and
generates the data on IP phone moves.
Note You obtain fresh data for the IP Phone Move report about once every 5 minutes. Close the report and
regenerate it to refresh the data.
Step 1 Select Reports > Audio Phones and Applications > IP Phone Status Changes > IP Phone Move. The
IP Phone Status reports page appears.
Step 2 Select the time period (24 hours - 30 days) from the list and click View. The IP Phone Move report
appears, displaying the information described in the following table.