CREATIVE PC-DVD 5x Drive Dxr2 - Manual (Page 43)

Troubleshooting 32
P ROBLEM Following hardware installation, the following message appears: “Unable to locate
DVD-ROM drive assume drive D:. Error1”
Cause The PC-DVD drive may not have been configured by Windows 95 or may be disconnected.
Solution ❑ Check the cable connections.
❑ Run the Windows 95 Add New Hardware wizard and allow Windows 95 to detect and
install the PC-DVD drive.
P ROBLEM The PC-DVD drive is not switched on when the system is restarted.
Cause The power cable is not connected.
Solution Ensure that the power cable is connected to the drive.
P ROBLEM PC-DVD drive is not detected.
Cause The IDE data cable is not connected correctly.
Solution Ensure that the IDE data cable is connected properly to the drive and the computer.
P ROBLEM Your computer does not recognize the PC-DVD drive.
Cause The driver for the PC-DVD drive or the Dxr2 decoder card is not installed properly.
Solution Re-install the drivers using the installation diskette.
P ROBLEM The disc tray cannot be ejected.
Cause ❒ The eject command is not being transmitted to the PC-DVD drive by your computer.
❑ An application that is currently running is preventing the eject command.
❑ The IDE data cable is not connected correctly.
Solution ❒ Turn off the computer. If you have a disc in the disc tray, insert a straightened paper clip
into the Eject hole on the drive’s front panel to eject the disc tray. Restart your computer.
❑ Close the application that is running and restart your computer.
❑ Check the IDE data cable connect between the PC-DVD drive and the computer.
Video P ROBLEM When attempting to play a DVD, a message is displayed: “The Interactive DVD
Browser requires ActiveMovie. ActiveMovie either is not installed or not functional.”
Cause ActiveMovie was either not installed or is being used by another application.
Solution ❒ Check the Windows 95 Taskbar to see if a multimedia application may be running.
❑ Install ActiveMovie: Place the PC-DVD Encore installation CD in the PC-DVD drive;
use Windows 95 Explorer to locate the AMOVIE.EXE file in the AMOVIE directory.
Double-click to install the English-language version of ActiveMovie.
Dvd-fm.book Page 32 Thursday, December 17, 1998 9:44 AM