Y-cam Classic Range - Manual (Page 64)

Page 64
8.0 TROUBLE SHOOTING
Problem Cause and Remedy
I forgot the IP address of the Y‐cam
1. Use the supplied Y‐cam Setup program.
2. Use UPNP (only for XP OS)
3. PPPoE IP Notification can send e‐mail to your mailbox
4. Reset your Network to default IP address.
I forgot my password to access the Settings
menu You will need to press the RESET button.
Note that all configuration settings will be lost.
WiFi connectivity doesn’t work.
1. Signal strength is weak. Relocate the camera nearer to your router or
remove the obstacles between the two.
2. Make sure the SSID and Encryption settings are identical to your
networks.
3. Check for any interference from other equipment.
The picture viewing interface does not
appear.
1. Check that your Internet Explorer settings allow you to download and
install ActiveX controls.
2. Maximum 16 users are allowed to access the camera simultaneously
through network.
3. Network traffic may prevent the viewing interface from appearing
quickly. Wait for a while.
4. Refresh the page.
The colour of the picture is strange.
1. Confirm the colour setting of PC is 16 bits or more.
2. Identify which Y‐cam model you have, Infrared versions of the Y‐cam
sometimes have shades of colour spectrum alter the images the camera
displays due to the Infrared LEDs. Turn the Infrared off.
Unreadable characters are displayed.
Set the Encoding or the Character Set of the selected language on the
web browser.
I cannot see the controls of the Live Feed as
they are underneath the picture
Reset your browsers Zoom setting or text size setting – pressing Ctrl and
“0” (zero) at the same time should do this.