Warpia SWP120A Rev B Installation Manual & Troubleshooting Guide - Manual (Page 27)

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y
Make sure that the StreamHD™ drivers are properly installed. Refer to the
operating system documentation for more information.
y Make sure that the AC adaptor (if applicable) is connected securely to the Receiver
Base and a live electrical outlet.
„ The StreamHD™ is not charging the USB device.
„ My real-time device (for example, a Web camera, microphone, or speakers)
does not operate properly when connected to the StreamHD™.
y
Due to USB bandwidth limitations, real-time devices (for example, Web
cameras, microphones, and speakers) may not operate correctly and
cannot be supported.
9.2 Warpia Support
If you require additional help or are still having problems operating the StreamHD™, you
may contact Warpia for additional technical assistance.
Before you call
Since some problems may be related to software or the operating system, it is important
that you investigate other sources of assistance first.Try the following, before contacting
Warpia
y Review the user’s manual and/or troubleshooting sections in the documentation
supplied with your StreamHD™.
y Ensure you have the latest Windows software updates for your computer.
y If a problem occurs when you are running particular software applications, consult
the software documentation for troubleshooting suggestions. Contact the software
company’s technical support department for assistance.
y
Consult the Warpia technical support website at www.support.warpia.com This is
your best resource for current information and support.
9.3 Contacting Warpia
Warpia’s technical support Web site
To stay current on the most recent software and hardware updates for your StreamHD™
and for other product information, be sure to regularly check the Warpia Web site at
http://www.warpia.com/support .
Contacting Warpia’s technical support