Contemporary Research TD960801-0MC - Manual (Page 32)

TD960801-0MC
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Repair or replacement as provided above shall be the
purchaser’s sole and exclusive remedy and CC’s exclusive
liability for any breach of warranty.
Technical Support
Contemporary Controls (U.S.A.) will provide technical support
on its products by calling 1-630-963-7070 each weekday
(except holidays) between 8:00 a.m. and 5:00 p.m. Central time.
Contemporary Controls Ltd (U.K.) will provide technical
support on its products by calling +44 (0)24 7641 3786 each
weekday (except holidays) between 8:00 a.m. and 5:00 p.m.
United Kingdom time. If you have a problem outside these
hours, leave a voice-mail message in the CC after hours
mailbox after calling our main phone number. You can also fax
your request by calling 1-630-963-0109 (U.S.) or +44 (0)24
7641 3923 (U.K.), or contact us via e-mail at
[email protected] or [email protected]. You can visit our
web site at www.ccontrols.com. When contacting us, please
leave a detailed description of the problem. We will contact you
by phone the next business day or in the manner your
instructions indicate. We will attempt to resolve the problem
over the phone. If unresolvable, the customer will be given an
RMA number in order that the product may be returned to CC
for repair.
Warranty Repair
Products under warranty that were not subjected to misuse or
abuse will be repaired at no charge to the customer. The
customer, however, pays for shipping the product back to CC
while CC pays for the return shipment to the customer. CC
normally ships ground. International shipments may take
longer. If the product has been determined to be misused or
abused, CC will provide the customer with a quotation for
repair. No work will be done without customer approval.