Contemporary Research TD960801-0MC - Manual (Page 33)

TD960801-0MC
29
Non-Warranty Repair
CC provides a repair service for all its products. Repair
charges are based upon a fixed fee basis depending upon the
complexity of the product. Therefore, Customer Service can
provide a quotation on the repair cost at the time a Returned
Material Authorization (RMA) is requested. Customers pay the
cost of shipping the defective product to CC and will be
invoiced for the return shipment to their facility. No repair will
be performed without customer approval. If a product is
determined to be unrepairable, the customer will be asked if the
product can be replaced with a refurbished product (assuming
one is available). Under no circumstances will CC replace a
defective product without customer approval. Allow ten
working days for repairs.
Returning Products for Repair
To schedule service for a product, please call CC Customer
Service support directly at 1-630-963-7070 (U.S.) or +44 (0)24
7641 3786 (U.K.). Have the product model and serial number
available, along with a description of the problem. A
Customer Service representative will record the appropriate
information and issue, via fax, an RMA number—a code
number by which we track the product while it is being
processed. Once you have received the RMA number, follow
the instructions of the Customer Service support representative
and return the product to us, freight prepaid, with the RMA
number clearly marked on the exterior of the package. If
possible, reuse the original shipping containers and packaging.
In any event, be sure you follow good ESD-control practices
when handling the product, and ensure that antistatic bags and
packing materials with adequate padding and shock-absorbing
properties are used. CC is not responsible for any damage
incurred from improper packaging. Shipments should be
insured for your protection.