Whirlpool FREEZERS - Manual (Page 31)

Requesting Assistance or
Service
Before calling for assistance or service, please check “Troubleshooting” on page 30. It may
save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance* ...
Call our toll-free telephone number. Dial
free from anywhere in the
_ U.S.A.:
1-800-44-ROPER
(1-800-447-6737)
and talk with one of our trained
consultants. The consultant can instruct you
in how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service company in
your area.
If you prefer, write to:
Mr. William Clark
Consumer Assistance Representative
Whirlpool Corporation
2000 North M-63
Benton Harbor, Ml 49022-2692
Please include a daytime phone number in
your correspondence.
2. If you need service* ...
Contact the dealer from whom you pur­
chased the appliance or the
authorized servicer in your
area. For help finding an
authorized servicer in your
area, call our toll-free number
in Step 1.
SERVICE
3. If you need FSP® replace­
ment parts ...
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this
symbol of quality whenever you need a
replacement part for your ROPER® appli­
ance. FSP replacement parts will fit right
and work right, because they are made to
the same exacting specifications used to
build every new ROPER appliance.
To locate FSP replacement parts in your
area, refer to Step 2 or call our toll-free
telephone number in Step 1.
4. If you are not satisfied with
how the problem was
solved ...
• Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
• Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action
Program
20 North Wacker Drive
Chicago, IL 60606
• MACAP will in turn inform us of your action.
* When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model
and serial numbers, and the purchase date. (See page 2.) This information will help us
respond properly to your request.
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