Kenmore 970-334421 - Manual (Page 19)

Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
Before You Call
Solutions to Common Problems
OCCURRENCE POSSIBLE CAUSE/SOLUTION
Range is not level. Poor installation. Place oven rack in center of oven. Piace a level on the oven rack. Adjust
ieveling legs at base of range until the rack is levei. When range is level, cooktop may
appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is levei and can adequately support range. Contact
a carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets
are square and have sufficient room for range clearance.
Cannot move appliance easily. Appliance
must be accessible for service. Cabinets not square or are buiit in too tight. Contact a cabinet maker to correct the
problem.
Contact builder or installer to make appliance accessible.
Carpeting interferes with range. Provide sufficient space so range can be lifted over
carpet.
Gas iine is hard-plumbed. Have aflexible C.S.A. International approved metal appliance
connector instaiied.
Surface burners do not light. Surface Control knob has not been completely turned to LiTE. Push in and turn the
Surface Control knob to LITE until burner ignites and then turn control knob to desired
flame size.
Burner ports are clogged. With the burner off, use a small-gauge wire or needle to clean
ports. See "Surface Burners" in the Care & Cleaning table for additional cleaning
instructions.
Range power cord is disconnected from outlet (electric ignition models only). Be sure
cord is securely plugged into the outlet.
Electrical power outage (electric ignition models only). Burners can be lit manually. See
Setting Surface Controls.
Surface burner flame burns half way
around. Burner ports are clogged. With the burner off, clean ports by using a small-gauge wire
or needle.
Moisture is present after cleaning. Lightly fan the flame and allow burner to operate until
flame is full. Dry the burners thoroughly following instructions in the Care & Cleaning
section.
Surface burner flame is orange. Dust particles in main line. Allow the burner to operate a few minutes until flame turns
blue.
In coastal areas, a slightly orange flame is unavoidable due to salt air.
Oven does not operate. Be sure the oven controls are set correctly for the desired function. See Setting Oven
Controls or Entire Appiiance Does Not Operate (see below).
Be sure regulator gas valve is "ON". See installation instructions.
Entire appliance does not operate. The time of day must first be set in order to operate the oven.
Make sure electrical cord/plug is plugged tightly into outlet (electric ignition models only).
Service wiring not complete. Contact a Sears Service Center.
Electrical power outage (electric ignition models oniy). Check house lights to be sure.
Call your local electric company for service. Surface burners can be lit manually. See
Setting Surface Controls.
Be sure gas supply is turned on.
Oven light (some models) does not work. Burned-out or loose bulb. See Changing the Oven Light (some models) to replace or
tighten the bulb.
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