Cortelco network adaptor - Manual (Page 21)

O. Contacting Technical Support – 800-275-6354. If Tech Support
is not available to take your call, please leave a voice mail message
including your name, the telephone number you would like us to call,
and a brief description of the problem you’re encountering. You can
also send questions and comments to our 24-hour fax line at
(858) 550-7330 or send e-mail to [email protected].
Please have the following information available when you call so we
can better assist you:
KONEXX model (name or number)
Telephone manufacturer, model name or model number
Modem or manufacturer, model name or model number
Computer operating system and communication software you’re using
If possible, call us on the telephone which the DPA is connected to so
that we can test and troubleshoot the problem on that telephone. Our
goal is to make you a satisfied customer.
FCC Requirements
Part 68
This device has been granted a registration number by the Federal
Communications Commission (FCC), under Part 68 rules and regulations for
direct connection to the telephone lines. In order to comply with these FCC rules,
the following instructions must be carefully read and applicable portions followed
completely. These instructions must be supplied to the consumer.
1. This equipment complies with Part 68 of the FCC rules. A label located on
the outside surface of this equipment contains, among other information,
the FCC registration number and ringer equivalence number (REN). If
requested, this information must be provided to the telephone company.
2. As indicated below the suitable jack (USOC connecting arrangement) for
this equipment is shown. If applicable, the facility interface codes (FIC) and
service order codes (SOC) are shown.
3. The ringer equivalence number (REN) is used to determine the quantity of
devices which may be connected to the telephone line. Excessive RENs on
the telephone line may result in the devices not ringing in response to an
incoming call. In most, but not all areas, the sum of the RENs should not
exceed five (5.0). To be certain of the number of devices that may be
connected to the line, as determined by the total RENs, contact the
telephone company to determine the maximum REN for the calling area.
4. If this equipment causes harm to the telephone network, the telephone
company will notify you in advance. But if advance notice is not practical,
the telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you
believe it is necessary.
5. The telephone company may make changes in its facilities, equipment,
operations, or procedures that could affect the operation of the equipment.
If this happens, the telephone company will provide advance notice in order