Samsung Galaxy Note 4 - Manual (Page 143)

Sprint Worldwide Wireless Service 132
Status Messages Message Description
Service Conflict This service cannot be enabled because an incompatible service
has already been turned on.
Please Try Again An error occurred. Note the error code and try again.
Self Check Error A fault was detected with your phone. If this error recurs, note the
error and contact Sprint Customer Service.
Self Check Fail An operational fault was detected with your phone. Note the
numeric code, turn your phone off, and contact Sprint Customer
Service.
Wrong PIN You have entered an incorrect SIM PIN number. You have only
three attempts to enter your PIN. After a third unsuccessful
attempt, your phone will be locked and you will have to call Sprint
Customer Service to have it unlocked. Sprint sets the default to
PIN off; if you elect to enable the PIN then you will need to contact
Sprint for the default PIN and PUK.
PIN Blocked. Call Your
Provider An incorrect SIM PIN was entered three consecutive times. You
will be unable to send or receive calls on your phone. Contact
Sprint Customer Service to obtain the PIN Unblocked Key (PUK)
code. Sprint sets the default to PIN off; if you elect to enable the
PIN then you will need to contact Sprint for the default PIN and
PUK.
Insert SIM Your SIM Card is not being detected. Please check to ensure that
you have inserted the SIM Card.
Check SIM Card Please check your SIM card to make sure it is properly inserted.
Contact Sprint for Assistance with
International Service
If you experience any issues with voice or data services while outside of the United States, Sprint
offers customer support 24 hours a day. In the event that you do experience an issue, try the
following actions:
n
First try powering your phone off and then back on; this will force your phone to reregister with
the network.
n
Try manually selecting another network. Information for selecting networks can be found in the
phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your
issue as quickly as possible:
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Your wireless phone number.
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The city and country you are travelling in.