Warranty and service contact information, Shockwave, 26 15 en – Pro Boat PRB08014 User Manual
Page 15
ShockWave
™
26
15
EN
Country of
Purchase
Horizon Hobby
Contact Information
Address
United States of
America
Horizon Service Center
(Repairs and Repair
Requests)
servicecenter.horizonhobby.
com/RequestForm/
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
Horizon Product Support
(Product Technical
Assistance)
www.quickbase.com/db/
bghj7ey8c?a=
GenNewRecord
888-959-2306
Sales
888-959-2306
United Kingdom
Service/Parts/Sales:
Horizon Hobby Limited
Units 1–4 , Ployters Rd, Staple Tye
Harlow, Essex, CM18 7NS, United
Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer
Service
Christian-Junge-Straße 1
25337 Elmshorn, Germany
Sales: Horizon Hobby
GmbH
+49 (0) 4121 2655 100
France
Service/Parts/Sales:
Horizon Hobby SAS
11 Rue Georges Charpak
77127 Lieusaint, France
+33 (0) 1 60 18 34 90
China
Service/Parts/Sales:
Horizon Hobby – China
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
+86 (021) 5180 9868
Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in,
please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted
at our facility. An Online Service Request is available
at http://www.horizonhobby.com/content/_service-
center_render-service-center. If you do not have internet
access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will
be asked to provide your complete name, street address,
email address and phone number where you can be
reached during business hours. When sending product
into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included for
warranty consideration. Be sure your name, address, and
RMA number are clearly written on the outside of the
shipping carton.
NOTICE: Do not ship LiPo batteries to Horizon. If you
have any issue with a LiPo battery, please contact the
appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
serviced or replaced free of charge. Service or replacement
decisions are at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty, service
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting
the item for service you are agreeing to payment of
the service without notification. Service estimates are
available upon request. You must include this request with
your item submitted for service. Non-warranty service
estimates will be billed a minimum of ½ hour of labor.
In addition you will be billed for return freight. Horizon
accepts money orders and cashier’s checks, as well as
Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for service, you are
agreeing to Horizon’s Terms and Conditions found on our
website http://www.horizonhobby.com/content/_service-
center_render-service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible for
arranging return shipment of the un-serviced Product,
through a carrier of the sender’s choice and at the
sender’s expense. Horizon will hold non-compliant
Product for a period of 60 days from notification, after
which it will be discarded.
Warranty and Service Contact Information