Bowflex Ultimate 2 - Manual (Page 83)

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6-Week Satisfaction Guarantee
We want you to know that the Bowflex Ultimate ® 2 is
a superior product. Your satisfaction is guaranteed. If,
for any reason, you are not 100% satisfied with your
Bowflex
Ultimate ® 2, please follow the instructions below
to return your merchandise and receive a refund of the
purchase price, less shipping and handling.
1. Call a Nautilus
® Representative at 1-800-605-3369
or write to Nautilus, Inc. at 16400 SE Nautilus Drive,
Vancouver, WA 98683 for a Return Authorization
Number. Return Authorization will be granted if:
a. You purchased your Bowflex Ultimate ® 2 directly
from Nautilus or from a certified Nautilus ® dealer;
and
b. You are calling within 6 weeks of the delivery date
of your merchandise.
Returns should be shipped to: 16400 SE Nautilus Drive,
Vancouver, WA 98683.
All returned merchandise must be properly packaged in
the original boxes and in good condition.
NOTE: You are responsible for return shipping and
for any damage or loss to merchandise that occurs
during return shipment. We highly recommend that you
insure your shipment.
3. Please mark all boxes clearly with:
• Return Authorization Number • Your Name
• Your Address • Your Phone Number
Boxes without this information clearly marked on the
outside may be refused.
4. Please make copies of your original invoice and put
one in each box of merchandise. Your shipment
must be received within two weeks from the date
the Nautilus
® Representative issued you your Return
Authorization Number.
Refunds may be denied or delayed if these instructions
are not completely followed. Satisfaction Guarantee
applies only to merchandise purchased by consumers
directly from Nautilus, and does not apply to sales made
by dealers or distributors.
What Does This Warranty Cover?
Nautilus warrants to the original purchaser of the
Bowflex Ultimate
® 2 that the Bowflex Ultimate ® 2 is
free from defects in materials and workmanship, when
used for the purpose intended, under normal conditions.
This warranty is extended only to the original purchaser
and is not transferable or applicable to any other person.
How Long Does Warranty Coverage Last?
Residential: 12 Years on machine, No-Time-Limit
Warranty on Power Rod
® units.
Commercial : This warranty is void if Bowflex
Ultimate
® 2 is used in a Commercial Environment
This warranty covers all defects in material or
workmanship of the Bowflex Ultimate
® 2. Warranties do
not cover commercial or institutional use or misuse and
abuse by the consumer. To make this warranty effective,
you must completely fill out the Bowflex Ultimate
® 2
Warranty Registration Card within 30 days of purchase
and return it to the address on the Warranty Registration
Card.
Warranty Does Not Cover
• A Bowflex Ultimate ® 2 purchased for commercial
or institutional use.
• Damage due to use by persons who weigh more
than 300 pounds (136 kg).
• Damage due to abuse, accident, failure to follow
instructions or warnings in the Owner’s Manual,
misuse, mishandling, accident or Acts of God
(such as floods, tornadoes, power surges, etc.).
• Damage due to normal wear and tear.
What Nautilus Will Do
During your Warranty Coverage Period, Nautilus
will repair any Bowflex Ultimate
® 2 that proves to be
defective in materials or workmanship. In the event
repair is not possible, Nautilus will either replace your
Bowflex Ultimate
® 2 or refund your purchase price, less
shipping and handling. Nautilus reserves the right to
substitute material of equal or better quality if identical
materials are not available at the time of service under
this Warranty. The replacement of the product under the
terms of the Warranty in no way extends the Warranty
period.
Service Support
Call to speak to a Nautilus ® Representative at
1-800-605-3369 or write to Nautilus, Inc. at 16400 SE
Nautilus Drive, Vancouver, WA 98683. You may need
to return the defective part, at your expense, to the
address given to you by a Nautilus
® Representative.
Always include an explanation of the problem. Adequate
protective packaging of the defective parts or unit and
cost of shipping are your responsibility. The repaired part
or unit will be returned to you at the company’s expense.
How State Law Applies
This warranty gives you specific legal rights, and you
may also have other rights, which vary from state to
state.
Warranty Information