Altech UEC DSD4121RV - Manual (Page 20)

Page 19 of 22 Decoder Features and Menu
"Event is PG Blocked “
Viewer has set a PG setting to prevent viewing without a
PIN. Press OK on the iplate and enter the PG pin to
unblock the program.
"Service is reserved for future use”
This service does not contain any audio or video at the
moment.
"Service is reserved for future use”
This service does not contain any audio or video at the
moment.
"This channel is closed. Press i or check the 8-day
TV Guide to find out when it will open.”
"No PG status is available. Please enter the PG PIN to
view this programme. For further assistance, please
contact your nearest contact center.”
"No services found. Please rescan.” Viewer must enter the menu system and rescan the STB.
"There is no signal. This may be due to bad weather or a
faulty connection in the installation." Viewer needs to verify installation of dish, lnb and cabling
or wait for storm condition to pass.
"The Smartcard is invalid for this country or network.
Please contact your nearest contact center for assistance.”
An invalid smart card has been inserted.
"The smartcard is either invalid or has been inserted
upside down.”
"The smart card is either faulty or has been inserted
upside down. If it is faulty, please take it to your nearest
contact center.”
"Invalid Smart Card”
Displayed if an invalid smart card is inserted or if the card
is incorrectly inserted. Ensure the card is inserted with the
contacts towards the Set top box and on the underside.
On Screen Error Message Condition/Explanation
"Please insert the smart card”
Displayed if there is no smart card inserted and the viewer
is attempting to watch encrypted services.
"This channel will be activated in a few seconds, please
wait...this message still appears after 2 minutes, please
contact your nearest contact center for assistance."
Normally displayed after a card activation
"The incorrect programme was broadcast. Please wait
while we resolve the problem...” Broadcast error. If the error does not resolve itself, please
rescan the box.
"The decoder is checking the Smartcard and current
viewing status. Please wait…”
Checking the subscription status...If this message still
appears after 2 minutes, please contact your nearest
contact center for assistance. The decoder is checking the smart card and the current
viewing status. Audio and video should start soon after
this message or another message will be displayed if
there is a problem.
"Service is currently scrambled”
The service being viewed is scrambled and the viewer is
not authorized to view this service.
"The Smartcard is not enabled for this channel. It may be
that your account has been suspended. Please contact
your nearest contact center for assistance.”
"Your account has been suspended. Please contact your
nearest contact center for assistance.”
"The LNB has shorted. Please check all LNB connections
or call an accredited installer for assistance.”
The set top box has detected a fault condition in the
installation and protected the set top box from further
damage by switching of the power to drive the LNB
"There is a Smartcard marriage conflict. Please contact
your nearest contact center for assistance.” There is a conflict with the smart card/set top box
combination. Contact the contact for help.
"The channel number you selected is no longer available.” This error could be caused by a change in the channel
line up. Please rescan the set top box to resolve. "The channel you selected does not exist / or is not in the
current viewing environment.
"There is an error tuning to this channel. Please rescan
the decoder. If this does not solve the problem, please
contact your nearest contact center for assistance”
"There is an error receiving data for this channel. Please
reboot the decoder. If this does not resolve the error,
rescan the decoder. If the problem persists, please contact
your nearest contact center for assistance.”
ALTECH UEC DSD 4121 SET TOP BOX – Error Codes