DYSON DC07 - Manual (Page 19)

Limited warranty and customer care
www.dyson.com
Thank you for choosing to buy a Dyson.
If you have a question about your Dyson vacuum cleaner, call the Dyson Helpline at
1-866-693-9766 with your serial number and details of where and when you bought
the cleaner. Your serial number can be found on the rating plate, which is on the
base of your machine between the wheels. Most questions can be solved over the
phone by one of our Helpline staff. If your machine needs service, call the Dyson
Helpline. We will discuss with you the options available for service. If your machine is
under warranty and it is a covered repair, your machine will be repaired at no cost.
To reach the Dyson Helpline call at 1-866-693-9766 toll free, or visit Dyson online
at www.dyson.com
To help us ensure you receive prompt and efficient service, please register your
purchase with us. There are two ways to do this:
• by completing and returning the enclosed form to us by mail.
• online at www.dyson.com
This will confirm ownership of your Dyson in the event of an insurance loss and
enable us to contact you if necessary. If you have any questions about your Dyson,
please call our customer helpline at 1-866-693-9766, 7 days a week, or log on to
our website at www.dyson.com
What is covered
Your Dyson vacuum cleaner is warranted against original defects in material and
workmanship for a period of five years from the date of purchase, when used for
private household purposes in accordance with the Dyson Owner’s Manual.
This warranty provides, at no extra cost to you, all labor and parts necessary to
ensure your vacuum cleaner is in proper operating condition during the warranty
period. This warranty is subject to the following terms:
What is not covered
Dyson, Inc. shall not be liable for costs incurred as a result of:
• Machines purchased from an unauthorized dealer.
• Clearing blockages from your machine.
• Use of parts not in accordance with the Owner’s Manual.
• Careless operation or handling, misuse, and/or lack of maintenance or use not in
accordance with the Owner’s Manual.
• External sources such as weather.
• Repairs or alterations carried out by unauthorized parties or agents.
• Use of the vacuum cleaner other than for normal domestic household purposes
within the United States, e.g., for commercial or rental purposes.
• Use of parts and accessories other than those produced or recommended by
Dyson, Inc.
Warranty Service
• Please fill out and return the Product Registration Form, or register online at
www.dyson.com
• Before service can take place, the terms of the warranty require that you contact
the Dyson Helpline with your model name/number, serial number, date, and place
of purchase. Please keep your purchase receipt in a safe place to ensure you have
this information.
• All work will be carried out by Dyson, Inc. or its authorized agents.
• Any replaced defective parts will become the property of Dyson, Inc.
• Service under this limited warranty will not extend the period of this warranty.
• If your machine is not functioning properly, please call the Dyson Helpline at
1-866-693-9766. Most issues can be rectified over the telephone by our trained
customer care staff. If this is not possible Dyson, Inc. will arrange for your vacuum
cleaner to be repaired and returned in full working order at no extra cost to yourself.
Dyson customer care
19
Limited 5 year
household warranty
Terms and Conditions of the
Dyson 5 year limited warranty
120V 60Hz 10.5A
Note your serial number for
future reference:
Your serial number can be
found on the rating plate,
which is on the base of your
machine between the wheels.
www.dyson.com
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