Lumagen VisionDVI & VisionHDP - Manual (Page 38)

VisionHDP ™
User Manual and Installer Guide
© 2004-2007 Lumagen®, Inc. 35 Rev 1.14
Troubleshooting
Following are some common problems, along with suggestions to help resolve them. Also, check
the www.lumagen.com website for updated troubleshooting information.
No picture is visible:
• Are all components properly connected to power, outlets switched on and all
components powered on?
• Are all of the video cables connected to the correct inputs and outputs?
• Is the menu visible when the MENU button is pressed? If it is, the problem is
with the inputs. If it is not, the problem is with the output connections or
settings.
• Does the display support the programmed vertical and horizontal timings?
• Is the correct output type (DVI-D or analog) selected?
• Is the correct color-space (RGB or YP
B
P
R
) selected?
• For analog output, is the correct synchronization type and polarity selected?
• For analog output, if used, are the separate horizontal and vertical sync signals
misconnected? For VGA breakout cables, the signal order at the BNC connectors
is generally red, green, blue, horizontal-sync and vertical-sync, but this may vary.
• Is the source HDCP encrypted? Then the display must have HDCP capability.
• If these steps fail to resolve the problem, contact your home theater specialist
for assistance.
A PC will not drive the DVI input of the Lumagen video processor:
• The correct Lumagen DVI input must be selected while booting the PC for the PC
to be able to read the EDID data from the Lumagen video processor.
Objects appear to be too tall or too wide:
• Make sure the video output aspect ratio is programmed correctly.
• Make sure the correct input aspect ratio is selected.
• Make sure input size is adjusted correctly.
• Make sure the “television aspect ratio” setting is 16:9 in the setup menu of all
source devices that support this feature (DVD players, satellite receivers, etc.).
NOTE:
Choose 16:9 in the setup menu of the source
even if the display is not 16:9.
Colors appear incorrect:
• Is the correct output color space (RGB, SD YP
B
P
R
, HD YP
B
P
R
) selected?
• If input 5 or 6, and color have a slight color “cast”: Has the input been calibrated
using the “Calibrate Component/RGB Input” command?