Mighty Mule FM702 - Manual (Page 40)

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If your Mighty Mule Gate Opener ® is not operating properly, please follow the steps below:
1. First use the procedures found in the Maintenance & Troubleshooting Guide (see page 34).
2. If you are unable to solve the problem, call the GTO Service Department at (800) 543-1236, or (850) 575-4144.
Refer to the serial number (located on the control box cover) and date of purchase when calling for assistance.
3. If repair or replacement of your gate opener is necessary, the Service Department will assign a Return Goods
Authorization (RGA) number to you.
4. Securely pack the component(s) authorized for return to the factory. Write the RGA number issued to you on the outside
of the package in LARGE BOLD PRINT. Ship the package(s) freight prepaid to:
GTO, Inc., 3121 Hartsfield Road, Tallahassee, Florida, USA 32303.
NOTE: Products returned to GTO without a Return Goods Authorization (RGA) number in LARGE
BOLD PRINT on the outside of the package WILL NOT be accepted. Also, items returned to GTO freight
collect WILL NOT be accepted.
Warranty and Repair Service
One Year Limited Warranty
Your Mighty Mule Gate Opener ® is warranted by the manufacturer against defects in materials and
manufacturer workmanship for a period of one (1) year from date of purchase, provided the recommended
installation procedures have been followed.
In the case of product failure due to defective material or manufacturer workmanship within the one (1) year
warranty period, the opener will be repaired or replaced (at the manufacturer's option) at no charge to the
customer, if returned freight prepaid to GTO, Inc., 3121 Hartsfield Road, Tallahassee, Florida, USA
32303. IMPORTANT: Call (850) 575-4144 or Fax (850) 575-8950 for a Return Goods Authorization
(RGA) number before returning item(s) to the factory. Products shipped to the factory without an RGA
number will not be accepted. Replacement or repaired parts are covered by this warranty for the remainder
of the one (1) year warranty period or six (6) months, whichever is greater.
The manufacturer will not be responsible for any damage or cost incurred in the removal of the defective
parts for repair, or for the reinstallation of those parts after repair. This warranty shall be considered void if
damage to the product was due to improper installation or use, tampering, connection to an improper power
source, or if damage was caused by lightning, wind, fire, flood, insects, or other natural agent. This warranty
gives you specific legal rights, and you may also have other rights which may vary from state to state. This
warranty is in lieu of all other warranties, either expressed or implied. NOTE: Verification of the
warranty period requires copies of receipts or other proof of purchase. Please retain these records.
After the one (1) year warranty period expires, GTO (or one of its authorized service centers) will perform
necessary repairs for a nominal fee. Call GTO at (800) 543-1236 or (850) 575-4144 for more information.
Remember to keep all receipts for proof of purchase.
®
E-Z GATE OPENER