StorCase Technology SCSI-to-SCSI Single RAID - Manual (Page 65)

DXIFS-160/RAID User's Guide - Rev. B00 StorCase Technology, Inc.
Appendix C - Troubleshooting 55
Appendix C - Troubleshooting
Terminal Emulator and COM Port Problems
•
Screen continuously puts out garbage characters.
The likely cause is a baud rate mismatch between the terminal emulator and the RAID Controller
Module. The correct baud rate is 115,200. Check to make sure the terminal emulator is set
to the correct baud rate.
NOTE: Some terminal emulators do not immediately change to the new baud rate settings.
Exit and restart the emulator to use the new settings.
•
Nothing is displayed on the terminal emulator.
The probable cause is either a bad RS-232 cable connection or a bad cable. Ensure that the
cable is connected properly. Check the cable for any damage.
If attempting to access the RAID Module via the InfoStation UI Module's RS-232 serial port,
ensure that serial port set-up was done correctly (refer to section "Starting the Administrator
Utility" for further information. Ensure that the correct InfoStation Firmware is being used
(Firmware Rev. 1.6 or higher).
•
Screen is updated, but won't respond to keystrokes.
Disable hardware flow control on the terminal or terminal emulator. The RAID Controller Module
supports XON/XOFF flow control and works properly in most cases with no flow control.
•
Screen looks correct, but clock is not updated.
Check to make sure that the InfoStation is still powered on. If using XON/XOFF, press
Ctrl-Q.
•
Screen is updated and menus appear correct, but boxes around menus look
incorrect.
Try a different font in the terminal emulator program. If a correct font cannot be found, set ASCII
display to "Yes" in the Display option of the Configuration Menu.