Saturn 2010 AURA Hybrid - Manual (Page 374)

Services Provided
• Emergency Fuel Delivery: Delivery of enough fuel
for the vehicle to get to the nearest service station.
• Lock-Out Service: Service is provided to unlock the
vehicle if you are locked out. A remote unlock may
be available if you have OnStar
® . For security
reasons, the driver must present identification
before this service is given.
• Emergency Tow From a Public Road or
Highway: Tow to the nearest Saturn retailer for
warranty service, or if the vehicle was in a crash and
cannot be driven. Assistance is also given when
the vehicle is stuck in sand, mud, or snow.
• Flat Tire Change: Service is provided to change a
flat tire with the spare tire. The spare tire, if
equipped, must be in good condition and properly
inflated. It is the owner’s responsibility for the repair
or replacement of the tire if it is not covered by
the warranty.
• Battery Jump Start: Service is provided to jump
start a dead battery.
• Trip Interruption Benefits and Assistance: If your
trip is interrupted due to a warranty failure, incidental
expenses may be reimbursed during the
5 years/100,000 miles (160 000 km) Powertrain
warranty period. Items considered are hotel, meals,
and rental car.
Services Not Included in Roadside
Assistance
• Impound towing caused by violation of any laws.
• Legal fines.
• Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
• Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to Canadian
Purchased Vehicles
• Fuel delivery: Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not provided
through this service.
• Lock-Out Service: Vehicle registration is required.
• Trip Routing Service: Detailed maps of North
America are provided when requested either
with the most direct route or the most scenic route.
There is a limit of six requests per year. Additional
travel information is also available. Allow three
weeks for delivery.
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