ART Pro Audio TubeFire 8 - Eight Ch. Mic Pre with Firewire - Manual (Page 23)

SERVICE
The following information is provided in the unlikely event that your unit requires service.
1) Be sure that the unit is the cause of the problem. Check to make sure the unit has the proper
power supplied, all cables are connected correctly, and the cables themselves are in working
condition.
2) If you find the unit to be at fault, write down a complete description of the problem, including how
and when the problem occurs.
3) Contact our Customer Service Department at (716) 297-2920 for your Return Authorization
number or questions regarding technical assistance or repairs. Customer Service hours are 9:00 AM
to 5:00 PM Eastern Standard Time, Monday through Friday.
4) Pack the unit in its original carton or a reasonable substitute. The packing box is not recommended
as a shipping carton. Put the packaged unit in another box for shipping. Print the RA number clearly
on the outside of the shipping box. Print your return shipping address on the outside of the box.
5) Include with your unit: a full return shipping address (we cannot ship to a P.O. Box), a copy of your
purchase receipt, a daytime phone number, and a description of the problem.
6) Ship your unit (keep your manual!) to:
Yorkville
Sound
4625 Witmer Industrial Estates
Niagara Falls New York 14305
ATTEN: REPAIR DEPARTMENT
RA#
____________________
Fill in the following information for your reference:
Date of purchase ___________________
Purchased from
___________________
Serial number __________________
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