The gateway does not reply to telnet/ftp users, 6 the gateway does not reply to telnet/ftp users – Comtech EF Data DTMX5000 SpectraCast User Manual
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DTMX5000 IP Gateway
Troubleshooting
Rev. 1
5–3
5.1.6
The Gateway Does Not Reply to Telnet/FTP Users
Possible Cause
Solution
The Gateway is not connected to the
network.
Ping the Control and Management interface. If no reply, refer
to "The Gateway Does Not Reply to Ping from the Control and
Management Interface."
Telnet/FTP service is disabled.
Enable Telnet/FTP servers.
No Telnet/FTP users are defined.
Check that there are users in the Telnet.FTP users list and
define users if necessary.
5.1.7
No Telnet/FTP/SNMP Communication from Outside the LAN
Possible Cause
Solution
Incorrect default Gateway settings.
Check the default Gateway settings and change if necessary.
5.1.8
The Gateway Does Not Reply to SNMP Set or Get Commands
Possible Cause
Solution
Incorrect community string settings.
Check the community string setting and change if necessary.
5.1.9
The Modulator Cannot Synchronize with the Transport Stream
(TS) Generated by the Gateway
Possible Cause
Solution
Incorrect framing settings.
Check the framing settings and change if necessary.
Faulty LVDS/ASI cable.
Check the cables connecting the Gateway to the modulator and
replace if necessary.
The Gateway output bit rate is not set
according to the modulator input bit rate.
Check the Gateway output bit rate and change if necessary.
Incorrect clock polarity (if using LVDS
interface).
Check the clock polarity setting and change if necessary.
Faulty modulator.
Replace modulator.
The Gateway output (either ASI or
LVDS) may not be functioning properly.
Replace modulators with the alternate input type (either ASI or
LVDS).
Unsuccessful encoder card programming.
Connect a monitor to the Gateway's VGA output and verify
that the FPGA was programmed.
Faulty Gateway.
Contact EFData Customer Support department.