Entone VUDU - Manual (Page 14)

User Guide User Guide
FAQs
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FAQs
What does VUDU offer?
VUDU offers a web-like experience in your living room.
 Through our “ Explore Catalog ” option, VUDU allows you to browse genres
and filter for key characteristics like critics ratings, MPAA rating and release
date.
 VUDU lets you browse similar films and actor/actress filmographies for each
movie.
 VUDU incorporates some of the best movie content on the web directly into
the interface.
VUDU movie playback offers everything you are used to on a DVD.
 Fast forward and rewind to the exact spot in a movie.
 Select “ chapters ” to easily navigate to watch your favorite scene.
I am not able to access VUDU?
If you are able to access other network services (e.g. Pandora, YouTube), but are
not able to access VUDU, please contact VUDU Customer Care at 1-888-554-
VUDU (8838).
If you are not able to access any network services (e.g. Pandora, YouTube),
please contact your internet service provider for assistance.
I am not able to rent or buy movies on VUDU?
This indicates your account has not been activated. To activate your account, go
to Activate VUDU Account.
If you have previously been able to rent or buy movies on VUDU, this may
indicate that your payment information is no longer valid. Logon to your
account at my.vudu.com in order to confirm or update your payment
information.
I am experiencing “buffering” when watching VUDU movies?
VUDU movies are delivered over your Internet connection. As such, they can
be subject to fluctuations in your Internet connection at your Internet Service
Provider (ISP) and within your home network. If you experience buffering:
How fast is your Internet connection?
Watching movies on VUDU requires a broadband Internet connection of at
least 1 Mbps. As the resolution of the movie increases, so does the bandwidth
necessary to support it. For example, if you try to watch 1080p HDX on a 4
Mbps Internet connection, you will experience frequent buffering, because
your connection is not sufficient to support 1080p streaming. Please see the
bandwidth (i.e. speed) requirements below.
Sound Bandwidth Required Video Resolution
SD
HD
HDX
480p Stereo 1 - 2 Mbps
720p 5.1 Surround Sound
5.1 Surround Sound
2.25 - 4.5 Mbps
1080p 4.5 - 9 Mbps
If you are not sure what speed your Internet connection is, use the network
speed test by going to;
My VUDU > Info & Settings > Network Speed Test
Once you have determined your speed, use the connection speed chart above
to help you select the right VUDU format to watch.