Paloma PH-28c Indoor and Outdoor - Manual (Page 38)

l) Damages, malfunctions, or failures resulting from the use of any attachment, including any energy saving device,
not authorized by Paloma.
m) Units installed outside the fifty states (and the District of Columbia) of the United States of America and the
Dominion of Canada.
n) Units removed from the original installation location and reinstalled elsewhere.
o) Units that have had their rating plates removed. A water heater should not be operated if the rating plate is
removed.
p) This water heater if it is installed for use in: spa or pool heating; a mobile home; a recreational vehicle; a boat or
any other watercraft.
q) Units installed in any circulating system in which the temperature set point of the water heater is in excess
of 140ºF.
LABOR, SHIPPING, AND PROCESSING COSTS
This Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal
and disposal of the failed water heater, or defective component part(s). All such expenses are your responsibility.
Paloma will pay the transportation costs for an “In-warranty” replacement component part(s), to a convenient
delivery point (selected by Paloma) near the place where the original water heater, or original component part(s), is
located: such as a local Paloma water heater distributor. You must pay any local freight charges, including the cost
of returning the defective component Part(s) to a convenient shipping location (selected by Paloma): such as a local
Paloma distributor.
Paloma does not authorize, recommend, or receive any benefit from any claims processing or similar fees charged
by others to process warranty claims for any Paloma water heater or component part(s). Paloma will not reimburse
any party for these, or any other, fees not specifically covered in this Limited Warranty document.
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
You may make a warranty claim by calling the local Paloma water heater distributor or Paloma Industries, Inc. at
2151 Eastman Avenue, Oxnard, CA 93030, Telephone number (805) 278-5499 (Call collect). If, upon reasonable
inspection of parts, Paloma determines that a defect exists, Paloma shall furnish replacement part(s) in full
settlement of its warranty obligations. Purchasers shall be required to return, at purchasers’ expense, the defective
part(s) to the local Paloma water heater distributor or Paloma to permit inspection. Paloma shall not be responsible
for any shipment or labor costs incurred in making warranty claims or repairs. To receive warranty compensation
for an “In-warranty” defective component part, you must provide the local Paloma water heater distributor or
Paloma with: the defective component part; the complete model number and the complete serial number of the
Paloma water heater from which the defective component part was removed; and the date the defective component
part failed. You are also required to provide documentary proof of the date of purchase of the Paloma water heater
from which the defective part was removed to establish the “In-warranty” status of the defective component part.
EXCLUSIVE WARRANTY - LIMITATION OF LIABILITY
This Limited Warranty is the only Warranty for this unit given by Paloma. No one is authorized to make any other
warranties on behalf of Paloma. ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, OR
FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE APPLICABLE
WARRANTY PERIODS SPECIFIED ABOVE. PALOMA’S SOLE LIABILITY, WITH RESPECT TO ANY
DEFECT, SHALL BE AS SET FORTH IN THIS LIMITED WARRANTY, AND ANY CLAIMS FOR DIRECT,
INDIRECT, SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGE FROM
WATER LEAKAGE) ARE EXCLUDED. THE HEATER IS NOT DESIGNED NOR INTENDED FOR USE IN
ANY SPA OR POOL HEATING SYSTEMS. Some states do not allow limitations on how long an implied
warranty lasts, or for the exclusion of incidental or consequential damages, so the above limitations or exclusions
may not apply to you.
This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to
state.
Please fill the enclosed warranty card out and mail it to Paloma within fourteen (14) days of the date of purchase.
Paloma Industries, Inc.
2151 Eastman Avenue, Oxnard, CA 93030
Telephone Number: (805) 278-5499 (Call collect)
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