Paloma PH-28R IFSN - Manual (Page 38)

i) Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum setting of
the operating, or high limit control.
j) Heat Exchanger failures caused by operating the water heater when it is not supplied with potable water at all times.
k) Damages, malfunctions, or failures caused by subjecting the heat exchanger to pressures, or fi ring rates, greater than
those shown on the rating label.
l) Damages, malfunctions, or failures resulting from the use of any attachment, including any energy saving device, not
authorized by Paloma.
m) Units installed outside the fi fty states (and the District of Columbia) of the United Sates of America and the Dominion
of Canada.
n) Units removed from the original installation location and reinstalled elsewhere.
o) Units that have had their rating labels altered, tampered with, or removed. A water heater should not be operated if the
rating label is removed.
p) This water heater if it is installed for use in: spa or pool heating; a mobile home; a recreational vehicle; a boat or any
other watercraft.
q) Units installed in any circulating system in which the temperature set point of the water heater is in excess of 120ºF for
residential models and 140ºF for commercial models.
LABOR, SHIPPING, AND PROCESSING COSTS
For one (1) year after the Effective Date, Paloma will cover reasonable labor costs necessary to repair or replace a tankless
water heater or component part it determines to be defective in material and/or manufacture by a contractor which is li-
censed, state qualifi ed, and trained for Paloma’s tankless water heater. Except for the above one (1) year labor, this Limited
Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposed of the
failed water heater, or defective component part(s). All such expenses are your responsibility.
Paloma will pay the transportation costs for an “In-warranty” replacement water heater, or “In-warranty” replacement
component part(s), to a convenient delivery point (selected by Paloma) near the place where the original water heater,
or original component part(s), is located: such as a local Paloma water heater distributor. You must pay any local freight
charges, including the cost of returning the failed water heater, or defective component part(s) to a convenient shipping
location (selected by Paloma); such as a local Paloma distributor.
Paloma does not authorized, recommend, or receive any benefi t from any claims processing or similar fees charged by
others to process warranty claims for any Paloma water heater or component part(s). Paloma will not reimburse any party
for these, or any other, fees not specifi cally covered in this Limited Warranty document.
HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE
Any claim for warranty assistance must be made promptly. First, determine if your water heater is “In-Warranty” (that is,
within the Applicable Warranty Period). You can determine your unit’s warranty status by adding its Applicable Warranty
Period to its date of purchase. However, if you do not have documentary proof of your water heater’s date of purchase,
your unit’s warranty status will be based on its date of manufacture. The fi rst four digits of the unit’s serial number rep-
resent the month and year it was manufactured. Add the Applicable Warranty Period plus ninety (90) days to the date of
manufacture to determine whether the water heater is still covered by this Limited Warranty. You may also determine your
unit’s warranty status by obtaining the complete model number, complete serial number, and date of purchase of your water
heater and then contacting Paloma at (805) 278-5480 during normal business hours (in the Pacifi c Time Zone) to determine
if the Applicable Warranty Period has expired.
If your water heater is “In-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance with the
warranty repairs, or replacement, required. Paloma/Rheem Water Heaters’ Technical Service personnel are available to
assist you (by telephone at (800) 432-8373 or via e-mail at [email protected]) in obtaining “In-warranty” service
or to answer your questions about the operation or repair of your water heater during normal business hours (in the Central
Time Zone). Be prepared to provide the plumber, mechanical contractor, or Paloma/Rheem Technical Service person you
call with the complete model number, the complete serial number, and the date of purchase of your water heater in addition
to an explanation of your water heater problem.
If an exact replacement is not available, Paloma will provide you with the current model of your water heater, or compo-
nent part(s), or a replacement unit with comparable operating features. If government regulations or industry certifi cation
or similar standards require the replacement water heater, or replacement component part(s), to have features not found in
the defective water heater, or the defective component part(s), you will be charged for the difference in price represented
by those required features. If you pay the price difference for these required features and/or to upgrade the size and/or other
features available on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full
Applicable Warranty Periods) for the replacement new water heater.
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