12 troubleshooting – Synaps THD-2856+ User Manual

Page 17

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In some region, the digital terrestrial signal may be weak. So you'd better use the antenna in
which the booster was built ,for watching the weak signal channels.

12 TROUBLESHOOTING

1

English

14

Problem

Standby light not lit

No signal found

No picture or sound

Scrambled channel
message

No response to remote
control

Forgotten channel lock
code

Forgotten menu lock
code

After moving the STB to
another room you find you
are no longer able to
receive digital reception

The STB can not start record
or timeshift the live program

Possible cause

What to do

Mains lead unplugged
Mains fuse blown

Aerial is disconnected
Aerial is damaged/misaligned
Out of digital signal area

Scart/AV is not selected on your TV

Channel is scrambled

Receiver off
Handset not aimed correctly
Front panel obstructed
Hand set batteries exhausted

The aerial feed former new point
may come through a distribution
system which may reduce the
digital signal now received by the
box.

The USB device is unconnected
to STB or USB device is full, or the
USB device is damaged

Check mains lead
Check fuse

Check aerial lead
Check aerial
Check with dealer

Reduce to another channel

Select alternative channel

Plug in and turn on plug
Aim handset at front panel
Check for obstructions
Replace handset batteries

Re-install channels to cancel
channel lock

Contact help line

Try a direct feed from the antenna

Connected the USB device to
STB or delete some files in the
USB device or change a good
USB device.

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