Teletronics TT 2400 - Manual (Page 52)

Appendix B: RMA Policy
Product Return Policy
It is important to us that
all Teletronics’ products are bought with full confidence. If you are not 100% satisfied with any
product purchased from Teletronics you may receive a prompt replacement or refund, subject to the terms and
conditions outlined below.
IMPORTANT: Before returning any item for credit or under warranty repair, you must obtain a Return Merchandise
Authorization (RMA) number by filling out the RMA form. Products will not be accepted without an RMA number. All
products being shipped to Teletronics for repair / refund / exchange must be freight prepaid (customer pays for
shipping). For all under warranty repair/replacement, Teletronics standard warranty applies.
30-Day full refund or credit policy:
1. Product was purchased from Teletronics no more than 30 day prior to the return request.
2. All shipping charges associated with returned items are non-refundable.
3. Products are returned in their original condition along with any associated packaging, accessories, mounting
hardware and manuals. Any discrepancy could result in a delay or partial forfeiture of your credit.
Unfortunately Teletronics cannot issue credits for:
1. Products not purchased from Teletronics directly. If you purchased from a reseller or distributor you must contact
them directly for return instructions.
2. Damaged items as a result of misuse, neglect, or improper environmental conditions.
3. Products purchased direct from Teletronics more than 30 days prior to a product return request.
To return any product under 1 year warranty for repair/replacement, follow the RMA procedure.