Teo PhoneLink for Outlook - Manual (Page 5)

Tone Commander PhoneLink for Outlook Page 5
The state of a call is indicated by the bar color and the telephone icon. Left-click on a call bar to
invoke the default action as shown below in bold print, or right-click to display a menu of actions you
can select for the call. Available actions depend upon the call state.
Call Type Color Icon
Menu Actions
(Left-click default shown in Bold)
Active Call Green
Hold
Disconnect
Transfer
Add Contact or View/Edit Contact
Held Call Red
Un-hold
Add Contact or View/Edit Contact
Ringing Call Yellow
Answer
Add Contact or View/Edit Contact
Answering Calls
Click a yellow call bar to answer a ringing call. The call state will change to Active. Any currently
connected call will be placed on hold.
Holding Calls
Click a green call bar to place an active call on hold. An active call will be automatically held when
you answer or place another call.
Click a red call bar to retrieve a held call.
NOTE – Calls dialed from Outlook, and automatically placed on hold, must be retrieved from the
telephone.
Disconnecting Calls
Right-click an active or held call, then select Disconnect from the popup menu.
Transfering Calls
Right-click an active or held call, then select Transfer from the popup menu.
In the Transfer dialog box, enter the number that the call will be transferred to. Click OK to initiate the
transfer, or click Cancel to return to the call.
Viewing or Editing a Contact
If a Outlook contact was found that matches the calling number for an active or held call, you can
open the contact for viewing or editing. Right-click the call bar, then select View/Edit Contact.
Adding a Contact
If no Outlook contact was found that matches the calling number, you can create a new contact.
Right-click the call bar, then select Add Contact to open a new Outlook contact with the calling
number entered into the Business phone number field.