Alps Spas XLS Models - Manual (Page 13)

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TROUBLESHOOTING PROCEDURES
In the event your Alps hot tub is not working the way it should, please first review all the installation and
operating instructions in this manual and check the message on the panel display. If you are still not satisfied it
is working properly, please follow the appropriate troubleshooting instructions.
Note: If any of the manufactured installed supply cords are damaged, they must be replaced by authorized
service personal.
CAUTION! WARNING! SHOCK HAZARD! No User Serviceable Parts.
Do not attempt service of this control. Contact your dealer or service organization for assistance. Follow all
owners’ manual power connection instructions. Installation must be performed by a licensed electrician and all
grounding connections must be properly installed.
NO COMPONENT OPERATION
Check the following:
1. Is there power to the hot tub?
2. Is the household circuit breaker tripping?
3. If 1 & 2 are yes, call your authorized dealer for service.
PUMP DOES NOT OPERATE, BUT THE LIGHT DOES
Press the JETS button:
The pump operates but no water flows to jets. Pump may not be properly primed. This can happen after the
spa is drained and refilled. Press the JETS button several times, never leaving the motor on for more than
5-10 seconds at-a-time.
POOR JET ACTION
1. Press the JETS button to make certain the pump is on.
2. Rotate the air control to the “max” position.
3. Make sure the water level is at the texture line.
4. Check for dirty filter. Clean, if necessary.
5. Make sure all jets are in the open position
WATER IS TOO HOT
1. Check desired temperature on topside control
2. Check for a diagnostic Message (see Control System manual for details)
OH - Overheat (spa is deactivated) DO NOT ENTER THE WATER.
If the spa water has reached overheated you can remove the cover to promote heat reduction. Overheating
may occur if the filter cycle is set too long. The hot tub Control System should reset itself when the water
temperature reduces below 106ºF or 43ºC. When the hot tub falls below the reset temperature you can push
any button on the topside control to reset the Control System. If the hot tub will not reset, then shut off power
to the spa and call your dealer or service organization.
FL – Flow
A pressure switch is not working. Call your dealer or service organization.
Sn – Sensor (spa is deactivated)
The high-limit sensor or water temperature sensor is not working. Call your dealer or service organization.
Your authorized Alps Spa dealer is a trained service repair center. Should checking the above steps fail to
correct the problem, please call your dealer so they may arrange service of your product.
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