Getting help – Enterasys Networks 9033348-02 User Manual

Page 11

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ix

Preface

Getting Help

For additional support related to this device or document, contact Enterasys Networks
using one of the following methods:

Before calling Enterasys Networks, please have the following information ready:

Your Enterasys Networks service contract number

A description of the problem

A description of any action(s) already taken to resolve the problem

The serial and revision numbers of all involved Enterasys Networks products in the
network

A description of your network environment (for example, layout, cable type)

Network load and frame size at the time of trouble (if known)

The device history (for example, have you returned the device before, is this a
recurring problem)

Any previous Return Material Authorization (RMA) numbers

World Wide Web: http://www.enterasys.com/wireless

Phone: North America: (603) 332-9400
Europe: 353 61 701 910
Asia: +800 8827-2878

Internet mail: [email protected]

To send comments or suggestions concerning this document, contact the Enterasys
Networks Technical Writing Department via the following e-mail
address: [email protected]

Make sure you include the document Part Number in the e-mail message.

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