Epson Endeavor 468C - Manual (Page 137)

Chapter 6
Troubleshooting
Refer to this chapter if you encounter any difficulties as you set
up and use your computer. If the suggestions here do not solve
the problem, perform the steps below to identify your system
and note any error messages your computer displays. Then
contact the Epson Connection at (800) 922-8911 for assistance.
Identifying Your System
When you request technical assistance, be ready to provide
the serial number of your computer, its system BIOS version
number, its configuration (including the type of disk drives,
monitor, and option cards), and the names and version
numbers of any software programs you are using.
You can find the computer’s serial number on its back panel. If
you are able to use your computer, follow the steps below to
obtain information about your configuration, as well as the
version numbers of your system BIOS and MS-DOS (or other
operating system).
1. Turn on your computer or press to reset
it.
2. As the computer performs its power-on diagnostics, the
version number of your video BIOS appears at the top of
the screen. Next, the system BIOS version number appears
in a window at the bottom of the screen. Quickly write
down these version numbers. If you do not have enough
time to do this, press and try again.
Troubleshooting 6-1