Troubleshooting sysam – Sybase ADAPTIVE 15.0.2 User Manual

Page 107

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CHAPTER 6 Troubleshooting SySAM Issues

Installation Guide

91

If you are using a served license model, the license server’s debug log located
in the log directory provides information about any license check-out issues.

Troubleshooting SySAM

Table 6-1 lists methods for troubleshooting SySAM.

Table 6-1: Troubleshooting SySAM

Description

What to do

Cannot find license
type during the
Adaptive Server
installation

The Adaptive Server installation program displays only the most commonly used license
types. If you are using a legacy license or a new license type, your license may not be listed
by the installation program.

If you do not find the license type you need, select “Unknown” or “Other” from the
drop-down list and complete the installation. After the installation is complete, use

sp_lmconfig

to change the license type. See the Reference Manual:Procedures for

sp_lmconfig

usage information.

Note

If you set the license type value to “Unknown” or “Other,” Adaptive Server uses the

first available license. If you have licenses for more than one type, Adaptive Server may
pick the incorrect license. Set the correct license type when you have multiple license
types on the license server.

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