El Paso Chile Company DMS 3080-80 - Manual (Page 32)

CUSTOMER SERVICE
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REPLACEMENT PARTS
Please provide complete information when you request replace-
ment parts from either the Factory or a Paso Authorized
Distributor. Be certain to include the Part Number and
Description as it appears on the parts list, the Model Number of
the unit and if possible the Serial Number and the date of pur-
chase of the unit. Replacement parts inventory is maintained
specifically to repair Paso products. Part sales for other reasons
or applications will be declined.
ORDERING FROM THE FACTORY
Print all information on a purchase order form and mail to:
PASO SOUND PRODUCTS, INC.
4750 Goer Drive - Building F
CHARLESTON, SC 29406
Be sure to include the following:
- Paso part number
- Part description
- Quantity required
- Model number of the unit
- Serial number of the unit
- Your payment or your authorization for COD shipment for parts
not covered by the Warranty or if your company has a current
account with the factory
RETAIN ORIGINAL IN WARRANTY PARTS UNTIL YOU
RECEIVE REPLACEMENTS. PARTS THAT SHOULD BE
RETURNED TO THE FACTORY WILL BE LISTED ON YOUR
PACKING SLIP.
For your convenience replacement parts are also available
through Paso Authorized Distributors and Dealers nation wide.
Obtain a location list directly from the Factory or your regional
Paso Representative.
TECHNICAL CONSULTATION
- Need help with your installation ?
- Need help with the operation of the unit ?
- Need help with a repair ?
Call or write for assistance. You will find our Technical Dept..
eager to help or assist you with any technical problem you may
have encountered except “`Customizing'' for a unique applica-
tion.
The effectiveness of our consultation service depends on
the accuracy of the information you furnish.
Be sure to tell us:
- The Model and Serial number of the unit
- The date of purchase
- An exact description of the difficulty
- All you have done in attempting to correct the problem
Call our toll-free phone number:
1-800 231 3034
REPAIR SERVICE
REPAIR SERVICE
Repair service for out of warranty Paso products may be
obtained form your local Paso distributor or any other qualified
repair station.
In warranty repairs must be returned to the Factory.
Prior authorization must be obtained from the Factory.
Products received without authorization will be refused by our
Receiving Dept..
IN WARRANTY REPAIR SERVICE
Call or write the Factory to obtain an authorization to return
the product for repairs.
Pack the equipment in the original carton or in a strong carton
with at least THREE INCHES of resilient packing material on all
sides, top and bottom. Seal the carton with reinforced tape and
mark it FRAGILE on at least two sides. Remember, the Carrier
will not accept liability for shipping damages if the unit is improp-
erly packed.
EQUIPMENT RECEIVED IN DAMAGED CONDITION DUE TO
POOR PACKING WILL BE REFUSED AND THE WARRANTY
COVERAGE IS AUTOMATICALLY VOIDED.
The Paso Sound Limited Warranty provides:
The examination of the returned product must disclose in our
judgement, a manufacturing defect. The warranty does not
extend to any product that has been subject to misuse, neglect,
accident, improper installation or where the serial number of the
product has been removed or defaced.
Ship via insured prepaid United Parcel Service or Parcel Post to:
PASO SOUND PRODUCTS, INC.
4750 Goer Drive - Building F
CHARLESTON, SC 29406
Attn. SERVICE DEPARTMENT
The equipment will be returned freight prepaid after repairs.
Be sure to include the following:
- Your name and address
- Date of purchase and copy of invoice
- A brief description of the difficulty
- A return address shipping label
-
OUT OF WARRANTY REPAIR SERVICE
Follow return instructions as per in warranty repair service. Prior
to performing all necessary repairs, you will be advised of the
charges and at that time a written authorization by you will be
required including authorization to return the equipment COD for
the service and shipping charges. This will avoid unnecessary
delays in returning the equipment to you.
Printed in USA Manual OM 163
PROFESSIONAL AUDIO & SOUND
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