Getting help – Enterasys Networks C2RPS-SYS User Manual
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Getting Help
SecureStack C2 Installation Guide 1-5
Getting Help
For additional support related to the devices or this document, contact Enterasys
Networks using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following
information ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g., changing
mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Enterasys Networks products in the
network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a recurring
problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web
Phone
603-332-9400
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
Internet mail
[email protected]
To expedite your message, please type [C-SERIES] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
To expedite your message, please include the document Part Number in the email message.